Shipping & Digital Delivery Policy

1. A digital service

KutipYuran provides online software for fee administration, parent dashboards, invoices and authorised reminders. We do not ship physical products as part of a KutipYuran subscription. There are no courier charges, delivery addresses, parcel tracking numbers or physical delivery areas for this service.

2. How your subscription is delivered

Delivery means access to the KutipYuran account and subscribed features through the website. Register your account and sign in using your registered credentials. Where a paid subscription is required, access depends on a verified payment and the applicable plan allowances.

An online payment return screen alone does not confirm a subscription. Provider confirmation or reconciliation is required. Manual transfers require a payment review before they are confirmed.

3. Activation and setup

Once payment has been verified and the subscription record updated, the applicable access is reflected in the customer account. Bank processing, a pending payment review or a reconciliation issue may delay activation. A free-access period, when offered, follows the conditions displayed in your account.

Connecting your own WhatsApp number, adding business payment instructions and importing records are separate setup steps. Buying a subscription does not automatically pair a phone, send reminders or guarantee delivery of third-party messages.

4. If access has not appeared

Refresh your account and check Billing for the subscription and payment status. If a completed payment is not reflected, contact us on WhatsApp at +60 11-3336 2167 with your business name, registered account contact and invoice or transaction reference. Avoid making a second payment while the first is being checked.

If we cannot resolve a paid-access problem, we will review the appropriate remedy under our Refund Policy and applicable law.

5. Purchases from a coach or academy

Classes, exams, events, uniforms or other items supplied by a coach or academy are that business’s responsibility. Their scheduling, fulfilment, shipping and refund terms are separate from delivery of the KutipYuran subscription.