Refund Policy

1. What this policy covers

This policy applies to subscriptions purchased directly from KutipYuran. Fees paid to an academy, coach, class operator or other business through records managed in KutipYuran are handled by that business under its own terms. Please contact that business about class-fee refunds.

2. When we review a refund

Contact us if you were charged twice for the same subscription period, charged an incorrect amount, or paid successfully but could not access the subscribed service. We will check the payment records, the access issue and any service already provided before deciding the appropriate correction or refund.

A pending bank transaction is not necessarily a completed charge. We may need to reconcile the transaction with the payment provider before confirming the outcome.

3. Used subscriptions and plan changes

There is no automatic refund for a subscription month that has already been used, unused days after you stop using the platform, or a change of mind. A downgrade does not automatically refund an earlier payment. Any adjustment must be reviewed against the invoice and payment history.

This policy does not limit any refund or other remedy you are entitled to under applicable law.

4. How to request a review

Message KutipYuran on WhatsApp at +60 11-3336 2167. Include your business name, registered account email or phone number, subscription invoice or transaction reference, payment date and amount, and a short explanation of the issue. We may request evidence needed to match the transaction. Never send your password, OTP, full card details or payment API keys.

We will review your request and communicate the outcome through the support conversation. Sending a request does not itself approve a refund.

5. Approved refunds

Where a refund is approved, we will arrange it through the original payment method where supported. If another method is necessary, we will verify the payee details with the account holder. The time until funds appear depends on the payment provider and bank; we will explain the expected process when confirming approval.

Refunds are reviewed by the KutipYuran team. Removing an account or submitting a payment screenshot does not automatically trigger a refund.

6. Policy updates

The date shown on this page identifies the latest version. Changes apply going forward and do not remove rights attached to an earlier purchase.